We respect your privacy and handle personal information for legitimate retail, delivery, support and legal purposes.
Information we collect
We may collect your name, email address, telephone number, delivery address, order details, account information, messages you send us, and technical information needed to operate and secure the website. Payment processing is handled through the payment services made available at checkout; we do not intentionally store full payment-card details on this website.
How we use information
We use your information to process and deliver orders, communicate about your purchase, provide customer support, prevent fraud, meet legal obligations and improve our store. We do not sell personal information.
Sharing information
We may share only the information needed with service providers that help us operate the store, process payments, deliver orders, host the website or meet legal obligations. They may use it only for those services and as required by law.
Retention and security
We keep information only for as long as reasonably necessary for the purposes above, including tax, accounting, dispute and legal requirements. We use reasonable safeguards, but no internet transmission or system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete personal information, or object to certain processing. Contact ExploreZA through Instagram @explore.za with your request. We may need to verify your identity and may retain information where law permits or requires it.
Updates and contact
We may update this policy when our practices or legal requirements change. The latest version is published here. For privacy questions, contact @explore.za.