We sell individually selected products. Our policy is simple: we do not offer refunds, exchanges or returns for a change of mind.
No change-of-mind returns
Please choose carefully. We do not accept returns because an item is no longer wanted, an alternative has been found, a colour or size is unsuitable, or expectations have changed after purchase. Product images, descriptions and disclosed condition notes form an important part of your decision.
Your consumer rights remain protected
Nothing in this policy limits rights that cannot lawfully be excluded. If an item is materially defective, unsafe, or does not match its description, please contact us promptly with your order number, photographs and a clear description of the issue. We will assess the claim and deal with it in line with applicable South African law.
Product information are supplied in their stated condition. Where a specific condition, fault, limitation, missing part or cosmetic wear was clearly disclosed and accepted before purchase, that disclosed aspect is not a basis for a return.
How to raise a concern
- Contact ExploreZA through Instagram @explore.za with your order number and details.
- Keep the item safe and do not alter, repair or continue using it if doing so could worsen the issue.
- Do not send an item back until we give written return instructions.
Approved outcomes
Where a valid remedy is required, the appropriate outcome will be determined in accordance with applicable law and the circumstances of the item. This may include repair, replacement where possible, or a refund. We do not promise that an identical replacement will be available because our stock is selected and often one-of-a-kind.
Contact
For help with a return concern, contact @explore.za.