Refunds & Returns Policy
This Refunds & Returns Policy applies to all purchases made through www.exploreza.co.za, operated by Explore ZA (Pty) Ltd.
1. No Returns on Printed or Custom Products
Due to the nature of our products, we do not accept returns or offer refunds on:
- Printed artwork
- Custom mugs or merchandise
- Print-on-demand items
- Limited edition or bespoke products
2. Digital Products
All digital products (including downloads, guides, or digital content) are:
- Non-refundable
- Final upon purchase
Once access is granted or files are delivered, no refunds will be issued.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.
Please email the following to us:
- Your order number
- Clear photos of the item
- A description of the issue
If approved, we may offer a replacement or a refund at our discretion.
4. Shipping Delays
We are not responsible for delays caused by:
- Courier services
- Customs or border delays
- Incorrect shipping details supplied by the customer
Shipping fees are non-refundable.
5. Cancellations
Orders cannot be cancelled once production or processing has begun.
6. Travel Services & Experiences
Refunds for travel-related services, bookings, or experiences (where applicable) are subject to:
- Third-party provider terms and conditions
- Availability and notice periods
Specific cancellation terms will be displayed at checkout.
7. Contact Us
For refund or return enquiries, contact:
Explore ZA (Pty) Ltd
Email: info@exploreza.co.za
Website: www.exploreza.co.za